Step 1
- Find a champion to work with in each of your departments
- Identify the contributors in each department (use your champion)
- Determine how you’ll recognize and reward
- Notify everyone in the company about the change coming. Make sure you include relevant details from your Purpose, People, Process and Proof. Identify and WWWs.
Step 2
- Get your contributors setup in productboard
- Train your champions, (tool, feedback practices) then work with them to train all contributors
- Setup collections - per PM and per Department
- Train your PMs on how to triage and tag feedback and how to append to components, features, or sub-features in your Features board
- Setup PM meeting to review feedback monthly
- Setup recurring meetings with each department and PM team (2-4 weeks out) to review feedback and trends.
Step 3
- Switch over to all departments sharing feedback into productboard
- Turn off the current feedback approach
- Export all your existing feedback from old sources