Align IT services with business objectives, define service portfolios, and prioritize investments based on business value.
Design and document services, define service levels, create service catalogs, and establish processes for service transition and improvement.
Plan and manage the transition of new or changed services into the production environment, including change management, release management, and testing.
Ensure the effective and efficient delivery of IT services, manage incidents, fulfill service requests, perform problem management, and monitor service performance.
Continuously assess and improve IT services, processes, and supporting technologies to enhance service quality, customer satisfaction, and overall performance.
Establish clear governance structures and policies to ensure compliance, risk management, and accountability in IT service delivery.
Implement a formal process to assess, prioritize, authorize, and track changes to IT services and infrastructure while minimizing disruption and risk.
Establish procedures to promptly and effectively respond to and resolve IT incidents, minimizing impact on business operations.
Investigate the root causes of recurring incidents and proactively address underlying problems to prevent future disruptions.