What is the purpose of this strategy doc?

<aside> 🌟 The goal of this document is to outline Notion's product strategy through the second half of 2023.

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• Ensures that our work clearly moves us towards our long-term mission of making software toolmaking ubiquitous. The strategy should define a clear milestone for the product—and by extension the organization—that is a definitive step in the direction of that mission.
• Aligns functions on how they work together to achieve this milestone.
• Provides a high-level framework so that teams can make decisions independently—on optimization, prioritization and tradeoffs.
• Enables us to effectively, and accurately, describe what our product will be and not just what Notion currently is.

It's important to note that this document is not designed to answer every question. Instead, it provides a common direction and framework for decision making. More specifically, it is not a product roadmap, company strategy, or goal setting exercise.

Background

Over the past couple of years, we’ve been pursuing two different goals:

• Developing a reliable and user-friendly software platform.
• Providing exceptional customer support and service to our users.

Mid-term product strategy

<aside> 🎯 Our product objective is to pursue customer-centric design and support.

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The implementation of this strategy involves three pillars, which we'll pursue simultaneously. The detailed roadmaps for each of the pillars will be determined by the responsible teams, but you can expand the toggles below for an indicative (but not exhaustive or prescriptive) sense of what we might do for each.

Customer research

Training & empowerment

Continuous improvement

What we are not going to do?

While the above says what we are going to do, it's almost as important to mention what we're not going to do**:**