Turns messy, inbound sales feedback into actionable roadmap signals & close the loop with customers

Ramp gets thousands of pieces of sales feedback each quarter that required hours of manual work for teams to sort and map to roadmap items.

Notion agents read incoming feedback, categorize it, and map it to your roadmap. Reps get instant alerts when something's on the roadmap and recurring requests help shape future features to build.

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How it works

Ingests sales feedback by piping inbound customer feedback into a Notion database.
Maps feedback to the roadmap by finding roadmap items that would address each piece of feedback.
Routes high-judgment triage by associating feedback to the right part of the roadmap so it can be acted on.
Drafts customer follow-up by preparing an email for the account manager when a relevant feature match is found (e.g., private alpha or GA).
Improves over time: if no strong roadmap match is found, a human triages/tags the feedback and that decision becomes context the agent uses for future categorization which can prompt creating a new roadmap item for recurring requests.

Build your own

1. What to have ready before you start

Your workflow: The sequence of steps the agent runs, from trigger to final output. Know this before you build.

For the Sales Feedback Categorizer:
1. Trigger: Sales feedback is added to the sales feedback database (e.g., from SFDC, Gong, Zendesk, Slack).
2. A Custom Agent Autofill processes the incoming feedback in the Sales Feedback Database.
3. A Custom Agent scans the Product Roadmap Database for related features and their descriptions. If a strong match exists, the agent tags the feature in the Sales Feedback database using a relation property.
4. If the matched roadmap item is Private Alpha or GA, a Custom Agent drafts a short customer follow-up and alerts the account rep (e.g., via Slack).
Context it needs: The information the agent draws on to do its job: docs, directories, and databases it reads to answer questions and take action. You'll swap these into the starter prompt in step 2.

For Sales Feedback Categorizer:
- [ ] Sales feedback records (SFDC, Gong, Zendesk, Slack, etc.) → [INTEGRATIONS]
- [ ] Sales Feedback Database → [SALES FEEDBACK SOURCE]
- [ ] Product Roadmap Database (and any “alpha/GA status” signal).→ [ROADMAP]
- [ ] Product Roadmap database should have each entry as a feature with a Strong product descriptions. This should also have a relation property linking back to your Sales Feedback database → [DATABASE SETUP]
- [ ] Account manager ownership (CRM field or Notion directory/database). → [SALESFORCE]
- [ ] Map to the right slack channel → [SLACK]
Tools to connect:
- :salesforce: :zendesk-logo: :gong-icon: :slack: CRM/support sources (Salesforce, Zendesk, Gong, Slack).
- :notion: Notion (databases for feedback + roadmap).

2. Copy and paste this starter prompt

In your left-hand sidebar, go to the Agents section and click the + button.

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