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Experience and Expertise

Assess industry experience, track record, and relevant expertise.

Technical Capabilities

Evaluate infrastructure, methodologies, integration, and compatibility.

Product/Service Quality

Determine reliability, performance, scalability, and security.

Vendor's Roadmap and Innovation

Consider future plans, product roadmap, and innovation commitment.

Customer References

Gather feedback from existing customers or references.

Financial Stability

Evaluate financial viability and long-term partnership potential.

Audit and Compliance

Document requirements for audits and contractual compliance.

Vendor Support and Service Level Agreements (SLAs)

Assess support offerings, responsiveness, and SLAs.

Pricing and Cost Effectiveness

Evaluate pricing models, licensing options, and value for money.

Security and Compliance

Assess security measures and regulatory compliance.

Risk Assessment

Document process for assessing and managing risks.

Vendor's Cultural Fit and Partnership Potential

Evaluate alignment with organizational culture and long-term goals.