<aside> 👋 I’m Kayla, the User Insights Program Manager at Notion!
Every quarter, my team and I generate a Voice of Customer Report in Notion with the help of a customer feedback analytics tool called Enterpret. It’s a tool where we built a VoC dashboard to track trends and generate summaries to share out customer insights with our organization.
Check out this sample template to build your own Voice of Customer Report!
</aside>
Welcome to the Voice of the Customer report for Q1 2024! This report highlights the top feedback themes for customers of all plan types based on support tickets and features other notable insights on our customers.
This report will continue to evolve based on your feedback, so please comment or reach out to [@mention your Voice of Customer Lead] with suggestions on what you’d like to see in the future!
In this report:
<aside> 💡 Notion Tip: Provide a high level overview of the report in this section. See a sample below.
</aside>
All support tickets are tagged with a contact reason identifying the reason(s) the customer reached out to Notion. These are the top reasons by volume of tagged tickets for this Q1.
Definitions for each contact reason, and a description of how the categories are structured, can be found in Customer Contact Reasons & Question Types.
Breakdown of Feedback by Plan Type
<aside> 📊 Notion Tip: Start by providing a snapshot of all feedback by Plan Type to provide context for the breakdown of different Plan types. Example below.
</aside>
Top Reasons
<aside> 📊 Notion Tip: Provide a visualization of all the top reasons for feedback. Example below.
</aside>
.png)