As a customer support agent, here is the warranty claim process for our lightbulbs:

  1. Verify the customer's purchase: Check if the customer's product is under warranty by asking for the purchase receipt or checking the product's serial number in our system.
  2. Confirm the issue: Ask the customer about the problem they are experiencing with the lightbulb. This could include issues such as the lightbulb not turning on, flickering, or not responding to the smart home system.
  3. Troubleshoot: Try to resolve the problem over the phone or through email first. This step could involve asking the customer to check if the lightbulb is properly screwed in, if the power supply to the lightbulb is working, or if there are any issues with their smart home system.
  4. Process the warranty claim: If the problem can't be resolved through troubleshooting, initiate the warranty claim process. This could involve sending the customer a replacement lightbulb or providing a refund.
  5. Follow up: After the warranty claim has been processed, follow up with the customer to ensure they received their replacement lightbulb or refund and that they are satisfied with the resolution.

Product-Specific Warranty:

Smart LED Lightbulb Warranty: All Lumi Lab's Smart LED lightbulbs come with a 5-year warranty from the date of purchase. The warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, Lumi Lab will repair or replace products or parts of the product that prove defective because of improper material or workmanship, under normal use and maintenance.

Solar-Powered Outdoor Lightbulb Warranty: Lumi Lab offers a 2-year limited warranty for the Solar Powered Outdoor Lightbulbs. This covers any defects in materials or workmanship under normal use during the Warranty Period. Within the first 30 days of purchase, Lumi Lab will replace the product at no charge. After the first 30 days, a service fee will be charged for each replacement.

Motion-Sensor Lightbulb Warranty: Lumi Lab's motion-sensor lightbulbs come with a two-year warranty from the date of purchase. The warranty covers any defects in material or workmanship under normal use during the warranty period. Lumi Lab will either repair the product at no charge, replace the product, or refund the original purchase price.