<aside> <img src="/icons/asterisk_lightgray.svg" alt="/icons/asterisk_lightgray.svg" width="40px" /> Welcome to the Customer Support Homepage. This is your go-to resource to find all scenarios that customers might email, call or chat in about regarding Lumi Labs products.

Always remember to put yourself in our customer’s shoes! The sole reason we are in business is to make life brighter for our customers!

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<aside> <img src="/icons/info-alternate_lightgray.svg" alt="/icons/info-alternate_lightgray.svg" width="40px" /> Other resources to reference when working with Customer Support:

• → your question has probably been asked many times before, check out this FAQ for answers
• Help Center → this is our external customer support page
• CS Hub Feedback → need something more? have a suggestion on how to improve this hub? Submit your feedback here! </aside>

Process Documentation

Consumer Purchase Process

Enterprise Purchase Process

Initial Shipment Process

Warranty Claim Process

Troubleshooting Guides

Solar-Powered Outdoor Lightbulbs Troubleshooting Guide

Smart LED Lightbulbs Troubleshooting Guide

Motion-Sensor Lightbulbs Troubleshooting Guide

Product Factsheets

Motion-Sensor Lightbulb Factsheet

Solar-Powered Outdoor Lightbulb Factsheet

Smart LED Lightbulb Factsheet

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